International Refund Policy

Our International Refund Policy

Last Updated: [01/01/2024]

Welcome to Design Marketz!

This International Refund Policy applies to purchases made through the website https://www.designmarketz.com (the “Site”) operated by Design Marketz for customers located outside the United States.

Eligibility for Refund

We offer refunds on digital products and services purchased directly from Design Marketz for international customers only if they meet one of the following criteria:

  • The product or service is defective or not as described.
  • The product or service does not function as advertised.
  • The product or service was not delivered within the specified timeframe.

To be eligible for a refund, you must submit a refund request within [number of days] days of the purchase date. 

How to Request a Refund

To request a refund, please contact our customer support team at [email address] with the following information:

  • Your name
  • Order number
  • Date of purchase
  • Reason for the refund request
  • Any supporting documentation (screenshots, error messages, etc.)

 

We will review your request and respond within [number of days] business days.

Refund Process

If your refund request is approved, we will process the refund using the original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer’s processing times. 

Non-Refundable Items

The following items are not eligible for refunds:

  • Services that have already been performed or completed.
  • Customized or personalized products.
  • Products or services purchased from third-party vendors or affiliates.

Currency Conversion

Please note that refunds for international transactions may be subject to currency conversion fees or fluctuations in exchange rates. Design Marketz is not responsible for any additional charges incurred due to currency conversion.

Contact Us

If you have any questions about our Refund Policy, please contact us at Email: refund@designmarketz.com.

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